FAQ about Finance

Q: Can I pay my bill online or by phone?

A: Yes. There is a fee; however, for paying online or by phone.

Follow the following steps to utilize either of these payment options:
Online – www.officialpayments.com or go to the City of Morganton's Pay Online page here.
Phone – 1-800-272-9829, Jurisdiction code: 4393

Q: What are Water and Sewer Debt Recovery Charges?

A: This is a flat fee, billed monthly, on a customers water and sewer bill. This charge is based on the size of the meter. The revenue generated from these charges is used to partially cover the debt of the water and sewer plants.

Q: When is my meter read, when do I get my bill and when is the bill due?

A: Most of the meters are read monthly and billed according to the service location.
The City bills on the 1st, 10th and 20th of each month.
There are eleven working days before a 10% penalty is added and seven additional working days before the account is subject to disconnect for non-pay. 
The City bills some water(and/or sewer) accounts bi-monthly. Billing frequency is determined by location.
Cable bills are billed on the 1st of each month and due by the 10th of each month.

Q: How much are the reconnect fees for non-pay for utilities and cable?

A: The reconnect fee for utilities is $20.00 if paid between 8:00 AM and 4:00 PM. If utilities are paid at other times, there will be an additional $30.00 charged for reconnections bringing the total to $50.00. Cable reconnect fees are $15.00.

Q: Can my bills be drafted from my bank account?

A: Yes, the City offers automatic bank drafts. To utilize this service a form needs to be signed and turned in to the Business Office in City Hall. A void check also needs to be provided. Customer billing statements will continue to be mailed to the customer monthly. The amount, on the bill, will be drafted on the due date shown on the bill.