Frequently Asked Questions by Department

Often times, residents, visitors and business owners have questions about many of the same topics. To try to help answer common questions, City department heads compiled a list of Frequently Asked Questions and answers. Of course, if you do not find your answer here, do not hesitate to call City Hall at 437-8863, or e-mail Joshua Harris, City of Morganton Public Information officer, at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Frequently asked Questions by Department

• FAQ about Cty Paying Utilities Online

• FAQ about Official Payments, which processes online utility payments

• FAQ about City Bills

• FAQ about Development, Codes, Greenways and Zoning

• FAQ about Human Resources and Job Applications

Problems or Outages?

• Cable TV, Internet, Phone: Call 438-5353 to report a cable television, internet or Voice phone outage.

• Power Problems? Call 438-5277 to report a power outage, electric problem or a downed power line. Always stay clear of downed power lines. Even if the lines appear harmless, they could still be energized and deadly. 

  • Call (828) 438-5245 to apply for new service or for billing questions.

• Water Problems? Call 438-5276 to report a water outage or other water issues.
  
  • For information on cutoffs and to apply for existing service, call 438-5245.