Electric & Water

Electric & Water Service: (828) 438-5245

To turn on or transfer Electric or Water/Sewer service

• Go in person to the Customer Service Desk in City Hall at 305 East Union Street, Suite A100.  You can turn into the main City Hall Parking lot from Bouchelle Street, or East Union Street.  Walk under the water tower (Morganton Trading Company) into the City Hall offices.
  Need directions to City Hall?

• Take one of the following:
  • a North Carolina driver's license
  • another state driver's license
  • a government issued picture ID.

Deposits for Service

Deposits for Residential Service

• Electric: $100
  

   

• Water:
  • $15.00 for inside city limits
  • $30.00 for outside city limits

• Wastewater:
  • $15.00 for inside city limits
  • $30.00 for outside city limits

Deposits are not required for homeowners. Other customers with a good payment record having had prior service with the City for the past twelve months will not be required to provide a deposit. A letter of credit from another utility company stating that he/she has had a good payment history for the past 12 months may also be provided in lieu of a cash deposit.

Deposits for Commercial Service: Call 438-5245 for details. For questions about transferring or turning on service, call 438-5245.

Cable TV & Internet

Cable TV, Internet and Home Phone: (828) 438-5353

To get Cable TV, Internet and Home Phone Service

1. Please go in person to City Hall at 305 East Union Street, Suite A100.
2. Go to Cable Services with the following:
   • A government issued picture ID
   • First month's payment

For questions about Cable TV or High Speed Internet service, e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call (828) 438-5353.

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